FAQ
Frequently Asked Questions
Find answers to common questions about our transparent LED display solutions, customization options, installation processes, and global technical support. Empower your visual communication with SMARTSHOW ELECTRONICS.
01.
Product & Technology
Our transparent LED screens offer high transparency (up to 85%), allowing natural light to pass through glass windows while displaying brilliant, high-definition video content. They are lightweight, energy-efficient, and perfect for retail storefronts and architectural facades.
The ideal pixel pitch depends on the viewing distance. For indoor retail displays viewed from up close, a smaller pitch (e.g., P2.6 to P3.9) is recommended. For large outdoor architectural installations viewed from afar, a larger pitch (e.g., P7.8 to P10.4) provides excellent visibility and cost-efficiency.
Built with premium LED components, our displays offer a stable operating lifespan of up to 100,000 hours under normal conditions, ensuring a high return on investment.
Yes. We offer high-brightness options ranging from 4,000 to 7,500 nits. This ensures that your video content remains vivid, clear, and highly visible to foot traffic even under direct, bright sunlight.
02.
Customization & Installation
Yes. SMARTSHOW ELECTRONICS specializes in custom digital signage solutions. Because our panels feature a modular design, they can be seamlessly spliced together to fit unique architectural structures, curved surfaces, and specific dimensional requirements.
Not at all. Our transparent LED cabinets feature a lightweight, fast-lock design for easy plug-and-play installation. We provide comprehensive installation manuals, wiring diagrams, and remote video guidance. For complex global projects, on-site engineering support is also available.
Our LED display come with a user-friendly Content Management System (CMS). You can easily upload and schedule content (videos, images, text) via Wi-Fi, LAN, or a secure cloud platform from your PC or mobile device.
No. One of the greatest benefits of transparent LED technology is its ultra-lightweight aluminum design. They can often be mounted directly behind existing glass frames or hung from standard ceiling structures, eliminating the need for heavy, bulky steel frames.
03.
Shipping, Warranty & Support
Standard models are typically ready for shipment within 10 to 15 business days. Highly customized projects may require 20 to 30 days. We partner with reliable logistics providers (DHL, FedEx, air, and sea freight) to ensure safe and timely global delivery.
We stand behind our manufacturing quality. SMARTSHOW ELECTRONICS offers a standard 2-year warranty on all transparent LED displays, covering parts and manufacturing defects. Extended warranty options and lifetime technical support are also available.
Yes. Every order includes a comprehensive set of free spare parts (such as LED modules, power supplies, and receiving cards) to ensure you can perform quick replacements and minimize any potential downtime.
Absolutely. We offer lifetime technical support for all our products. Whether you need help with software configuration, content scheduling, or troubleshooting, our team of expert engineers is available via video call, email, or remote desktop control to ensure your display operates flawlessly.
04.
Pricing & Ordering Process
To provide an accurate quote, please share details such as the intended application (indoor/outdoor), estimated dimensions (width x height), viewing distance, and any specific structural requirements. You can submit these details through our “Get a Free Quote” button, and our sales engineers will provide a customized proposal within 24 hours.
Our standard payment terms are typically a 30% deposit via T/T (Telegraphic Transfer) to initiate production, and the remaining 70% balance is due before shipment. Prior to the final payment, we will provide detailed photos and videos of your screens undergoing the 72-hour aging test.
For our standard transparent LED cabinets, we do not have a strict MOQ, allowing you to order the exact amount needed for your project. However, for highly customized panel shapes or specialized configurations, a minimum order requirement may apply depending on the engineering process.
Absolutely. We offer lifetime technical support for all our products. Whether you need help with software configuration, content scheduling, or troubleshooting, our team of expert engineers is available via video call, email, or remote desktop control to ensure your display operates flawlessly.
